HELLO! WELCOME TO COLCHESTER ZOO

Teacher FAQs

Teacher Information

If you have any further questions regarding your school trip not answered on this page, please contact our education department at 01206 332511 or education@colchesterzoo.org


Helpful Tips to Make the Most of Your Visit

Read through these FAQ's to familiarise yourself with lunch suggestions, and other logistical planning. Make sure you download our maps to plan your route and decide lunch locations, meeting points, etc.

Additional Tips to Plan Your Day:

  • If you have educational sessions, check in at the Guest Services building first thing when you enter the zoo to find out where your session will be. After you know where to meet, your group can split up and meet at the location of your session just before it starts.
  • If you want to attend the Giraffe and Elephant feed, the times that are best for schools to attend are 12:15 and 12:30. These are free of charge, and your pupils will get the chance to hand feed the animals. Allow at least 15 minutes to attend either of these activities.
  • The Wild Display's trained animal presentations let you see animals' natural behaviours and learn about these behaviours. Allow approximately 20-30 minutes if you plan on attending. Make sure you arrive on time as you will not be permitted entry after the display has started. In high winds or other inclement weather the birds may not fly but you can still see the animals up close.
  • See the Daily Timetable section of the website for a comprehensive, up to date schedule of all Keeper Talks and Animal Feeds. Most of these Animal Encounters are between 5-15 minutes long.
  • If you want to feed the lorikeets at Australian Rainbows, the cost is £1 per pot of nectar, we recommend going in the morning when the birds are hungrier and more likely to feed (it opens at 10:30 most days). You can also visit this enclosure without purchasing food.
  • If you want to ride the train, the Lost Madagascar Express, to see the walk-through lemur enclosure, please allow at least 20 minutes (and more time with a longer queue). If it is raining the lemurs are often out of sight.
  • If it rains, we have a number of undercover, indoor areas. See the wet weather page of our website for more suggestions. (Please remember that schools are not allowed in the indoor Jungle Tumble Play Area).
  • There are many toilets throughout the zoo. Please see the school map for these locations. Some of these are small, single stall toilets, and some have multiple facilities. If you have a large group we recommend the toilets at: Entrance, Kalahari Theatre, Water Hole (by giraffe building), Remi Brown Play Area (by Edge of Africa), Meerkat Hang-out, and Wild Displays (across from lions).
  • You will exit through the gift shop. If you want your children to have time to explore and spend money, we recommend visiting this earlier in the day so you are not rushing for the coach while waiting in end of day queues in the shop. If you want to pre-order Goody Bags for your group, they are £1.50. These must be ordered two weeks in advance, and can be collected from the Ark Gift Shop as you are exiting. Contact the education department (education@colchesterzoo.org) to add these to your booking.
  • Check the home page of the website the day before your visit for zoo updates, including if animals are off show.

When to Visit

Colchester Zoo is open every day of the year except for Christmas Day.  Pre-booked schools are welcome to visit on any day.  Bookings must be made a minimum of 5 days in advance, and must be made online on our booking form (click and it will open in a new window).

If you are visiting on a self-guided, teacher lead visit you can visit on any day that you would like. We do not limit the number of schools on any given day.

If you are interested in booking formal education sessions (click for details), spaces are limited. We recommend booking as far in advance as possible to ensure availability. You can also contact the education department (01206 332511 or education@colchesterzoo.org) before making your booking to check availability on your preferred dates. Please note that if you are interested in sessions on weekends, they are possible but must be booked very far in advanced to ensure availability.


School Map

We have a school map which highlights lunch locations, and other important information for schools. Please click here to download our School Map.

If anyone in your group has accessibility needs we also have an accessibility map which shows suggested easier routes to avoid our steep hills. Please click here to download our Accessibility Map.


Arrival and Coaches

On arriving at the zoo, coaches should park in the designated coach car park. During June and July, zoo staff will usually greet coaches in the car park. Pupils and adults should remain on the coach, and our staff will direct your lead teacher where to check in. During the rest of the year and on quieter days we will not have staff in the car park. In this circumstance, the lead teacher should proceed to the Ark Shop/Main entrance to collect your tickets. Please leave pupils and adults on the coach until the tickets have been collected.
When going to collect tickets, your lead teacher must:

  • Know how many pupils and adults you have
  • Bring any proof of disability for pupils qualifying for the disabled pupil rate
  • Bring all Zoo Passes (Gold Card) collected from pupils and adult helpers with them
  • Know your booking reference number (located at the top of your confirmation email)

After your lead teacher has checked in and been issued tickets, they can go back to the coach and collect their group. At check in the lead teacher will be informed where their group should enter the zoo.

Coach parking is free. Coach drivers for school trips receive free entry and a meal voucher. To claim this, coach drivers should report to the Ark Shop with their ID and job sheet.


Lunches

We have a number of undercover picnic areas around the zoo. These cannot be pre-booked and are available on a first come, first served basis. Please download and see our Schools Map showing all of these locations. During wet, cold weather we recommend schools eat inside the Giraffe Building. Please note that schools eating packed lunches are not allowed to eat inside our food outlets or café.

If you would like to store lunch boxes, please ask at the Discovery Centre. Lunch storage is not available during December.

If your older students plan to eat at our food outlets, please be aware that on quieter days some of them may not be open. The main café, Penguinis, is always open. On busy days there are often queues at our food outlets. To avoid the queues eat outside of the peak times of 11:30-1:30.


Educational Sessions

Educational sessions are provided to schools free* of charge; however, there is limited availability and these sessions must be pre-booked.
If you have pre-booked a session, please go to the Guest Services building at least 5 minutes prior to your talk. Guest Services will direct you to your session location.
Please do not go to the Education Centres or Animal Enclosures unless specifically asked to do so on the day.

For details of all the sessions available, please see the relevant pages for PrimarySecondary, Post 16, and Business Sessions.

*Please note, due to an increase in schools booking sessions and not attending them, we have sometimes been unable to offer sessions to schools who request them. For this reason, Colchester Zoo reserves the right to charge a £20 fee for all educational sessions which are booked but not attended either due to last minute cancellation (less than 1 week notice), or not attending on the day without a valid reason. If you attend the session they are free of charge. The charge only applies to non-attended and/or late cancellations.


School Prices

We offer highly discounted prices for school visits to Colchester Zoo.  Full details of these prices can be found on the school admissions page.

To qualify for our school rate, the visit must be booked by a school teacher on a school visit, visiting from an official registered school. Officials schools are defined as registered educational establishments maintained by the Department for Education

School rates are only available to teachers leading pre-booked trips (not available to students doing self-guided trips). Bookings must be made online a minimum of five days in advanced. (click here for the school booking form).

Nurseries, preschools, playgroups and daycares do not qualify for school rates.  These may qualify for our Group Prices.

Guides, Scouts, and other uniformed groups do not qualify for school rates. These may qualify for our Group Prices.

Home educated children do not qualify for school rates (however, we do offer free educational sessions, see the home education page for more details).

If you are from an overseas school, please contact our Education Department directly (education@colchesterzoo.org) to discuss if you qualify for the school rates.


Payment

Please note that deposits are not required for schools when they make their booking.
Schools have the option of: pay by invoice after the visit or pay on the day. . Payment on the day can be via cash, card or cheque. Cheques should be made payable to Colchester Zoo Ltd.
Payment via invoice is only available to school groups with a total cost of more than £50. If your total cost is less than this, you still qualify for school rates, but you will be required to pay on the day. Please note there is an admin fee of £10 (incl VAT) for schools requesting to be invoiced.

We will confirm your final numbers with the lead teacher when they check in on the day of your visit. After you have checked in, we are unable to change your numbers. This also means we are unable to retrospectively apply Zoo Passes to your booking. Please ensure that when your lead teacher goes to check in they know exactly how many pupils and adults they have with them, and bring all Zoo Passes with them to be scanned. All the pupils and other adults should remain on the coach until the lead teacher has checked in and been issued tickets.

If you require a purchase order number on your invoice, please bring this with you when you go to check in after you arrive.

Please note that the entire group needs to enter together to qualify for the discounted school rates.  Parents, adult leaders, or other individuals arriving late and entering separately from the group will be charged full price admission at entrance.  


Cancellation

There is no charge for schools to change the date of their visit or to cancel their school booking.  If you are unable to visit, or need to rearrange your visit, please contact the education department as soon as possible at 01206 332511 or education@colchesterzoo.org

If you have any booked education sessions which you need to cancel (while still visiting the zoo), please ensure you let the education department know as soon as posible.  Spaces for educational sessions are limited, and if you are unable to attend, the time slots can be reassigned to other schools. Colchester Zoo reserves the right to charge a £20 fee for all educational sessions which are booked but not attended either due to last minute cancellation (less than 1 week notice), or not attending on the day without a valid reason. If you attend the session they are free of charge. The charge only applies to non-attended and/or late/last-minute cancellations.


Zoo Passes

Any children on school trips are allowed to use their Gold Cards (Zoo Passes), however, any children using Gold Cards will not count towards your free adult ratio (which only includes paying pupils).

Your lead teacher should collect all the Gold Cards together and bring the cards (not the pupils) with them when they go to sign in at the Ark Shop upon arrival at the zoo. Gold Cards must be brought with you on the day of your visit.  We are unable to retrospectively apply Zoo Passes to your booking. 


Risk Assessment

Colchester Zoo provides a risk assessment guidance sheets with general outlines of potential risks and controls identified (click here for our risk assessment page and full details).

It is strongly recommended that all organisers make a preliminary visit to Colchester Zoo to carry out their own risk assessment before bringing a class of children. Two free familiarisation tickets to complete this visit can be requested after you have made a school booking (see Pre-trip Familiarisation Tickets for details of how to obtain these tickets).


Pre-trip Familiarisation Tickets

We offer school teachers two free familiarisation tickets to visit the zoo to plan your day and complete risk assessments. These tickets are only available to teachers (they cannot be used by friends or family members).
In order to qualify for these tickets, you must already have a booked school trip to Colchester Zoo.
If you have already booked your trip and received confirmation of it, please download and complete this form.

Please note that this form must be sent in at least 10 days prior to your suggested visit date.


Public Liability Insurance

Information regarding Colchester’s Zoo Public Liability Insurance including a downloadable letter describing the coverage can be found on the Risk Assessment page(click here to open the page in a new window).


Supervision

You are offered free adult places to ensure your school group has adequate supervision. Please note that any children using Zoo Passes (Gold Cards) will not count towards your free adult ratios.

The ratio of free adults to children is:

  • Primary (years R-6) - One free adult is per 6 paying pupils
  • Lower Secondary (years 7-9) - One free adult per 8 paying pupils
  • Upper Secondary and Post 16 (years 10+) - One free adult per 10 paying pupils

These are guidelines only. While we require students to be supervised, we do not require these exact ratios.  Please base your supervisory ratios on the behaviour of your specific students.

Primary children must be supervised at all times.

Secondary students in year groups 7, 8, and 9 must be in supervised groups at all times.

Students in years 10 and older can be unsupervised. Please ensure that all unsupervised students are either in uniform or wearing a school identifier in the event we need to contact you regarding their behaviour.


Student Behaviour

Before you visit Colchester Zoo, please make your pupils aware of the following points:

  • School children are not allowed on the Road Trains unsupervised
  • School children are not permitted in the Jungle Tumble soft play area
  • Primary children are only allowed to use the Kids Safari play area between 12-2pm only
  • Secondary and older children are not permitted on any play areas
  • Litter can get into enclosures and harm the animals. Please put all litter into the bins provided
  • In order to see the animals and watch them behaving naturally, visitors must be quiet. Banging on the windows, shouting or imitating animal sounds will frighten and scare the animals away
  • Our animals are provided with balanced diets to keep them healthy. Please do not feed them as this will cause harm (unless at dedicated feeding times)
  • Be aware that there are other visitors in the zoo at the same time as you, please be respectful.

Student Surveys

If your students are completing customer service/visitor service/visitor opinion or staff surveys while you are at Colchester Zoo, please ensure they are familiar with and comply with our survey guidelines - Click Here for the detailed guidelines.


Medical Information

We have qualified first aiders on site. If you require first aid assistance please report to the Guest Services Office or ask the nearest member of staff from any department who will be happy to help.

We cannot guarantee that our animal food at Familiar Friends has not come into contact with nut products. We therefore advise that students with nut allergies do not use this feed.

Please ensure that you are carrying all of the necessary medication for your pupils. The administration of such medication is the responsibility of the group organisers and cannot be carried out by our First Aiders. If one of your pupils has severe allergies, we advise that you inform the zoo in advance in order to notify the first aiders.

For detailed information about accessibility please see our Access page.


SEND Information

Disabled pupil rates are available for all school students with physical or emotional disabilities, are the subjects of SEND statements or EHCPs, or can provide other evidence of specific needs. You may be asked for proof at entrance.  A letter on school letterhead is acceptable proof. Please see our school admission prices for more details.

We have a number of resources designed to help you plan your visit and enjoying your day including a downloadable visual social story (click to open in a new window), and accessibility map  (click to open in a new window).

Please see our disabled access page for more details and information.

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OPENING TIMES

Opening times: 

9.30am – 5.00pm or dusk if earlier*

*Last admission 4.00pm

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