We are aware that many of you will have questions regarding visits to Colchester Zoo.
Please see some answers to your most frequently asked questions below:
All paying visitors must buy/reserve tickets in advance online to aid us with managing the capacity.
Passholders may visit WITHOUT the need to book a time slot.
Visitors must enter the Zoo during the 30-minute time slot that they have pre-booked online in advance of their visit.
Passholders may visit WITHOUT the need to pre-book a time slot online.
*Please be aware prebooking for Passholders and those with existing tickets may be reintroduced at any time.
NB: The 30-minute time slot refers to your arrival time rather than the duration of your visit.
The Zoo has also implemented the choice for visitors to donate just £1 per ticket to its charity, Action for the Wild, when booking online for those who would like to support the Zoo and its conservation work. If every visitor donates just £1 per ticket, we would be able to help conservation without taking from the Zoo which in turn will help towards the Zoo’s future.
🐾 We continue to monitor the number of visitors per day to ensure we can have a level of social distancing in place.
🐾 Tickets are available online in times slots so that we can space out arrival times. This is based on 30-minute slots throughout the day (this refers to arrival time only). Passholders may visit WITHOUT the need to book in advance, however we may be required to reinstate a booking system at any time.
🐾 Staff will continue to receive daily health checks before starting work and wear the relevant PPE where needed.
🐾 Thorough and regular deep cleaning and disinfecting will continue to be carried out across the Zoo throughout the day.
🐾 We ask all visitors to continue to be aware of social distancing and look out for our orange ‘High Traffic Area’ signs and be extra vigilant in these areas.
🐾 Additional hand sanitising stations will remain throughout the park, which we ask visitors to use during their visit.
🐾 Additional toilet facilities will reopen throughout the Zoo, but we will continue with our cleaning routine to keep these spaces thoroughly disinfected.
🐾 Our indoor children’s play area, Jungle Tumble, will reopen on the 24th July. In order to enter, a session will need to be prebooked. Find out more here.
🐾 Our Face Painting Station will reopen from 19th July with some additional measures in place.
🐾 Our Interactive Zone and Discovery Centre (with bug handling) will reopen from 19th July with some additional measures in place.
🐾 All food at Colchester Zoo is freshly prepared on site by staff in relevant PPE with their health checked daily so you can trust the food that you consume on a day out with us.
🐾 We are encouraging visitors to use contactless payment whenever possible and kindly ask that cash is only used as a last resort. Our cash machine and cash back will not be available.
🐾 A limited number daily talks and feeds will be available once again! Find out more about our timetable here.
🐾 Face coverings are no longer mandatory, however we encourage these to still be warn, particularly in indoor areas such as our Entrance, Gift Shop, Guest Services, Catering Outlets, Lost Madagascar Lemur Walkthrough and indoor viewing areas. We may also ask you to wear masks when in close contact with any big cats or primates for their safety.
Whilst we are doing all to encourage visitors to have a safe and enjoyable visit, it is the responsibility of our visitors to ensure they follow the recommendations to ensure their safety and others around them.
We may also ask you to wear masks when in close contact with any big cats or primates for their safety.
If you are in any way vulnerable, it is your responsibility to make the right choice for yourself and think of others around you. Again, we would urge everyone to refer to Government advice before making a decision to visit the Zoo.
We have a number of measures in place to help you have a safe visit which you can read more about here.
Ticket & Entry Queries:
Passholders may visit WITHOUT the need to book a time slot in advance. Please be aware that bookings may be reintroduced at any time.
We ask that you make your purchase online via a computer or smart phone to assist us with capacity management and reduce the need of staff contact.
Thank you for your understanding in this matter.
Unfortunately we are currently unable to offer buggies until further notice.
For more information on hires please click here.
*Should we reach our capacity, a one in-one out system will put in place and entry cannot be guaranteed.
On arrival you must show your valid Zoo Pass otherwise access cannot be granted.
Areas within the Zoo:
Although face coverings are no longer a requirement we encourage visitors to wear a face covering when visiting our Gift Shop.
Although face coverings are no longer a requirement we encourage visitors to wear a face covering when using these facilities.
Our indoor play area, Jungle Tumble, will reopen on the 24th July. In order to use this facility, a play session must be pre-booked. You can find out more and book this here.
All food that is available is freshly prepared on site by staff in relevant PPE with their health checked daily so you can trust the food that you consume on a day out with us.
Dining tables have been placed to help aid social distancing. We ask visitors not to move tables for the health and safety of yourselves and others.
Although face coverings are no longer a requirement, we encourage visitors to wear a face covering when using these facilities.
Supporting Colchester Zoo:
Have an unanswered question?
We have tried to publish as much information as we can to reassure you that your safety along with our staff and animals is paramount.
If you still have a question please feel free to get in touch with our team at firstname.lastname@example.org and we will do our best to answer your query as soon as possible but we do ask for your patience and understanding for any delays experienced whilst we are working hard to prepare the park for re-opening.