Your FAQs

We are aware that many of you will have questions regarding visits to Colchester Zoo.

Please see some answers to your most frequently asked questions below:

Opening Times:

Colchester Zoo reopened for visits in April 2021 following the most recent temporary closure.

All paying visitors must buy/reserve tickets in advance online to aid us with managing the capacity.
Passholders may visit WITHOUT the need to book a time slot.
Colchester Zoo will open daily from 9.30am.

Visitors must enter the Zoo during the 30-minute time slot that they have pre-booked online in advance of their visit.

Passholders may visit WITHOUT the need to pre-book a time slot online.
*Please be aware prebooking for Passholders and those with existing tickets may be reintroduced at any time.

There will not be a limit on the time that you can stay within the Zoo, we just ask that you arrive at the time of your 30-minute time slot and adhere to the guidelines in place.

NB: The 30-minute time slot refers to your arrival time rather than the duration of your visit.
Find out prices here.

The Zoo has also implemented the choice for visitors to donate just £1 per ticket to its charity, Action for the Wild, when booking online for those who would like to support the Zoo and its conservation work. If every visitor donates just £1 per ticket, we would be able to help conservation without taking from the Zoo which in turn will help towards the Zoo’s future.

Safety Measures:


🐾 We continue to monitor the number of visitors per day to ensure we can have a level of social distancing in place.

🐾 Tickets are available online in times slots so that we can space out arrival times. This is based on 30-minute slots throughout the day (this refers to arrival time only). Passholders may visit WITHOUT the need to book in advance, however we may be required to reinstate a booking system at any time.

🐾 Staff will continue to receive daily health checks before starting work and wear the relevant PPE where needed.

🐾 Thorough and regular deep cleaning and disinfecting will continue to be carried out across the Zoo throughout the day.

🐾 We ask all visitors to continue to be aware of social distancing and look out for our orange ‘High Traffic Area’ signs and be extra vigilant in these areas.

🐾 Additional hand sanitising stations will remain throughout the park, which we ask visitors to use during their visit.

🐾 Additional toilet facilities will reopen throughout the Zoo, but we will continue with our cleaning routine to keep these spaces thoroughly disinfected.

🐾 Our indoor children’s play area, Jungle Tumble, will reopen on the 24th July. In order to enter, a session will need to be prebooked. Find out more here.

🐾 Our Face Painting Station will reopen from 19th July with some additional measures in place.

🐾 Our Interactive Zone and Discovery Centre (with bug handling) will reopen from 19th July with some additional measures in place.

🐾 All food at Colchester Zoo is freshly prepared on site by staff in relevant PPE with their health checked daily so you can trust the food that you consume on a day out with us.

🐾 We are encouraging visitors to use contactless payment whenever possible and kindly ask that cash is only used as a last resort. Our cash machine and cash back will not be available.

🐾 A limited number daily talks and feeds will be available once again! Find out more about our timetable here.

🐾 Face coverings are no longer mandatory, however we encourage these to still be warn, particularly in indoor areas such as our Entrance, Gift Shop, Guest Services, Catering Outlets, Lost Madagascar Lemur Walkthrough and indoor viewing areas. We may also ask you to wear masks when in close contact with any big cats or primates for their safety.

Whilst we are doing all to encourage visitors to have a safe and enjoyable visit, it is the responsibility of our visitors to ensure they follow the recommendations to ensure their safety and others around them.
From the 19th July, face coverings are no longer mandatory however we encourage these to still be warn particularly in indoor areas such as our Entrance, Gift Shop, Guest Services, Catering Outlets, Lost Madagascar Lemur Walkthrough and indoor viewing areas.

We may also ask you to wear masks when in close contact with any big cats or primates for their safety.
We respectfully ask that you help us keep the Zoo a virus free destination for all to enjoy. If you have any symptoms of COVID-19 please do not visit Colchester Zoo, please shield at home as per Government advice. If you have already booked tickets, please contact customerengagment@colchesterzoo.org

If you are in any way vulnerable, it is your responsibility to make the right choice for yourself and think of others around you. Again, we would urge everyone to refer to Government advice before making a decision to visit the Zoo.
Everyone is welcome to visit Colchester Zoo regardless of having received the vaccine yet. However, we respectfully ask that you help us keep the Zoo a virus free destination for all to enjoy. If you have any symptoms of COVID-19 please do not visit Colchester Zoo, please shield at home as per Government advice.
 
We have a number of measures in place to help you have a safe visit which you can read more about here.

Ticket & Entry Queries:

All visitors MUST pre-book online in advance of their visit. This helps us to manage the capacity within the park daily. Tickets are available in 30-minute time slots to help stagger arrivals.

Passholders may visit WITHOUT the need to book a time slot in advance. Please be aware that bookings may be reintroduced at any time.

We ask that you make your purchase online via a computer or smart phone to assist us with capacity management and reduce the need of staff contact.
Due to the 19th July it is no longer a requirement to have completed track & trace to enter Colchester Zoo, however we kindly ask that you scan out NHS QR code on arrival.

Thank you for your understanding in this matter.
Admission discounts are not currently available. This includes Tesco Vouchers and Zoo Passholder discounts until further notice.
The hire of manual wheelchairs and scooters is available, but these must be pre-booked at least 24hrs in advance of your visit. All equipment is thoroughly cleaned after every use.

Unfortunately we are currently unable to offer buggies until further notice.

For more information on hires please click here.  

Zoo Passholders:

Yes, Passholders may visit WITHOUT the need to book. Please be aware bookings may be reintroduced at any time.
*Should we reach our capacity, a one in-one out system will put in place and entry cannot be guaranteed.

On arrival you must show your valid Zoo Pass otherwise access cannot be granted.

Areas within the Zoo:

The Outpost Gift Shop is reopen. We kindly ask that visitors to the shop refrain from touching items they are not purchasing and follow social distancing recommendations to ensure everyone’s safety.

Although face coverings are no longer a requirement we encourage visitors to wear a face covering when visiting our Gift Shop.
We are offering the majority of our Animal Experiences which will have some additional measures in place.
Toilet facilities will be available on your visit with some additional cleaning routines in place.

Although face coverings are no longer a requirement we encourage visitors to wear a face covering when using these facilities.
All indoors areas of Colchester Zoo are now able to open. Although face coverings are no longer a requirement, we encourage visitors to wear a face covering when entering indoor areas and where social distancing is limited.
Our outdoor adventure play areas are open for children to enjoy, however it is vitally important that all children are supervised by guardians at all times. A cleaning routine is in place to ensure the play areas are thoroughly cleaned throughout the day.

Our indoor play area, Jungle Tumble, will reopen on the 24th July. In order to use this facility, a play session must be pre-booked. You can find out more and book this here.
We are operating a number of catering facilities within the park, offering separate in and out systems wherever possible.

All food that is available is freshly prepared on site by staff in relevant PPE with their health checked daily so you can trust the food that you consume on a day out with us.

Dining tables have been placed to help aid social distancing. We ask visitors not to move tables for the health and safety of yourselves and others.

Although face coverings are no longer a requirement, we encourage visitors to wear a face covering when using these facilities.
Our Lost Madagascar Express Road Train is running throughout the day. We strongly advise all visitors riding the Lost Madagascar Train and entering the Lemur Walkthrough to wear a face mask for the safety of the animals and visitors.

Supporting Colchester Zoo:

Your support is critical now more than ever – to find out how you can help towards the future of Colchester Zoo please click here.


Have an unanswered question?

We have tried to publish as much information as we can to reassure you that your safety along with our staff and animals is paramount.

If you still have a question please feel free to get in touch with our team at enquiries@colchesterzoo.org and we will do our best to answer your query as soon as possible but we do ask for your patience and understanding for any delays experienced whilst we are working hard to prepare the park for re-opening.

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