Working together we can remain open for a safe enjoyable visit to Colchester Zoo

Both our indoor and outdoor areas are open, and as the majority of Colchester Zoo is open-air with wide pathways and open areas, we hope that this will be an ideal location for those who would like to reconnect with nature in a safe, managed environment.

From the 19th July 2021 many restrictions will be lifted however we have a number of recommendations to ensure all those visiting us can have a safe and enjoyable visit.

We politely ask for your patience and understanding as we continue to make adjustments to the conditions as outlined to us by Government.

🐾 We continue to monitor the number of visitors per day to ensure we can have a level of social distancing in place.

🐾 Tickets are available online in times slots so that we can space out arrival times. This is based on 30-minute slots throughout the day (this refers to arrival time only). Passholders may visit WITHOUT the need to book in advance, however we may be required to reinstate a booking system at any time.

🐾 Staff will continue to receive daily health checks before starting work and wear the relevant PPE where needed.

🐾 Thorough and regular deep cleaning and disinfecting will continue to be carried out across the Zoo throughout the day.

🐾 We ask all visitors to continue to be aware of social distancing and look out for our orange ‘High Traffic Area’ signs and be extra vigilant in these areas.

🐾 Additional hand sanitising stations will remain throughout the park, which we ask visitors to use during their visit.

🐾 Additional toilet facilities will reopen throughout the Zoo, but we will continue with our cleaning routine to keep these spaces thoroughly disinfected.

🐾 Our indoor children’s play area, Jungle Tumble, will reopen on the 24th July. In order to enter, a session will need to be prebooked. Find out more here.

🐾 Our Face Painting Station will reopen from 19th July with some additional measures in place.

🐾 Our Interactive Zone and Discovery Centre (with bug handling) will reopen from 19th July with some additional measures in place.

🐾 All food at Colchester Zoo is freshly prepared on site by staff in relevant PPE with their health checked daily so you can trust the food that you consume on a day out with us.

🐾 We are encouraging visitors to use contactless payment whenever possible and kindly ask that cash is only used as a last resort. Our cash machine and cash back will not be available.

🐾 A limited number daily talks and feeds will be available once again! Find out more about our timetable here.

🐾 Face coverings are no longer mandatory, however we encourage these to still be warn, particularly in indoor areas such as our Entrance, Gift Shop, Guest Services, Catering Outlets, Lost Madagascar Lemur Walkthrough and indoor viewing areas. We may also ask you to wear masks when in close contact with any big cats or primates for their safety.

Whilst we are doing all to encourage visitors to have a safe and enjoyable visit, it is the responsibility of our visitors to ensure they follow the recommendations to ensure their safety and others around them.

We understand and appreciate that there will be a number of questions surrounding visits and have therefore put together FAQs to reassure you of all the safety measures we have in place.

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