Working together we can remain open for safe enjoyable visits to Colchester Zoo
Colchester Zoo is open for safe & enjoyable visits with health and safety at the forefront.
The majority of Colchester Zoo is open-air, over 60 acres with wide pathways and open areas. We hope that this will be an ideal location for those who would like to venture outside and reconnect with nature but within a safe environment.
We have carried out the relevant risk assessments and have prepared the park to ensure a safe visit for everyone. In order to re-open safely we have introduced a number of restrictions and conditions which we kindly ask visitors to please comply with. We would also ask for your patience and understanding as we continue to make adjustments to the conditions as new guidelines are outlined to us.
🐾 All visitors, including passholders, must buy/reserve tickets in advance online to aid us with managing the capacity.
🐾 Following COVID-19 secure guidelines we are unable to host visitors in groups of more than 6 in total, unless they are from the same household.
🐾 Tickets are available online in times slots so that we can space out arrival times. This is based on 30-minute slots throughout the day (this refers to arrival time only).
🐾 Staff are receiving daily health checks before starting work and wearing the relevant PPE. Staff have also receive additional training.
🐾 We have designed a Social Distance Route which is one-way where possible within the park and two-way where space allows. We kindly ask visitors to follow this route to avoid crowding and reduce paths crossing.
🐾 There are demarcations on the floor wherever possible to assist with social distancing.
🐾 Additional hand sanitising stations are available along the Social Distance Route which is in place to guide visitors around the park safely.
🐾 Toilet facilities are available throughout the zoo but limited as we focus on keeping the open areas more thoroughly disinfected.
🐾 Our indoor children’s play area is remaining closed until further notice. Face painting is also closed until further notice.
🐾 Food and dining options are limited. All food at Colchester Zoo is freshly prepared on site by staff who will be in relevant PPE with their health checked daily so you can trust the food that you consume on a day out with us.
🐾 Dining tables are situated outside where possible and placed apart to enable social distancing. We ask visitors not to move tables for the health and safety of yourselves and others.
🐾 All of our staff have their relevant PPE and have daily health checks in the mornings.
🐾 We are encouraging visitors to use contactless payment whenever possible and kindly ask that cash is only used as a last resort. With the contactless limit being increased to £45.00 there should be limited need for pin entry. Our cash machine and cash back will not be available on the day of your visit.
🐾 Our daily public keeper talks and feeds will not take place until further notice in order to prevent crowding. You can listen to some audio talks via our App.
🐾 Following Government Guidance in England, face coverings MUST be worn in ALL indoor buildings. This includes but is not limited to our Gift Shop, Guest Services, Catering Outlets, Indoor viewing areas and toilets. To read the full updated Government guidance for the public on wearing face coverings please click here.
🐾 We kindly ask all visitors to bring their own PPE including face coverings and follow personal hygiene regimes during their visit including washing hands regularly. We have face masks available to for visitors to purchase however these are limited therefore encourage visitors to bring their own.
We understand and appreciate that there will be a number of questions surrounding visits therefore have put together FAQs to reassure you of all the safety measures we have in place.
It is important that our visitors follow the conditions we put in place to help us remain open and keep our staff, animals and other visitors safe and healthy. Working together, Colchester Zoo will be able to remain open albeit not in the usual way we know and have enjoyed the park in the past.
With all of the above in place we hope that you will have confidence that we are doing all we can to help keep the zoo a safe and enjoyable place to visit.