Zoo Gift Vouchers

On the 23rd March 2020, the difficult decision was made to temporarily close Colchester Zoo to customers. As a result of the closure, we appreciate that those who had a Gold Pass or Animal Experience Gift Voucher to redeem were affected as they were unable to exchange their vouchers within the expiry date timescale that is written on the back of some vouchers.

Upon re-opening Colchester Zoo on the 18th June 2020 the expiry date on your voucher would have been extended for 4 weeks to enable you to obtain your annual pass or book your animal experience within that period.

Note – this does not mean you have to participate in the experience within those 4 weeks but simply to book the experience with our Experiences Reception. The experience will then be taken within 12 months of our reopening and at no additional cost.

If you have an Animal Experience Gift Voucher you should communicate with the Experiences Reception directly at experiences@colchesterzoo.org and they will work with you to identify an available date for your experience.

We thank you for your patience, understanding and ongoing support in these very unusual times.

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