Zoo Gift Vouchers

We appreciate that those who have a Gold Pass or Animal Experience Gift Voucher to redeem, have been unable to exchange their vouchers within the expiry date timescale stated on their vouchers during the closure.

Upon re-opening Colchester Zoo, we will allow an additional 3 months validity on your vouchers. This will enable you to obtain your annual pass or book your animal experience with us during this 3 month period.

Experience Vouchers:
Please be aware this does not mean you have to participate in the experience within those 3 months but simply to book the experience with our Experiences Reception. The experience will then be taken within 12 months of our reopening and at no additional cost.

If you have an Animal Experience Gift Voucher you should communicate with the Experiences Reception directly at experiences@colchesterzoo.org and they will work with you to identify an available date for your experience.

Zoo Pass Vouchers:
If you have a Zoo Pass Gift voucher to redeem and wish to visit us, you are welcome to book a FREE passholder slot and redeem your voucher when you arrive for your visit within the first 3 months of reopening.

We thank you for your patience, understanding and ongoing support in these very unusual times.

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