Information for Zoo Passholders

Can I visit the Zoo if I am a Gold Passholder?

Yes you can visit the zoo however you must pre-book the date and time you wish to visit ahead of your visit on our website. You will need to bring your valid Zoo Pass and booking with you on the day in order to access the zoo.

What happened to memberships whilst the zoo was closed?

When the zoo was closed for the initial lockdown in March 2020 all current passes were ‘frozen’ and upon reopening, unless requested otherwise, we extended all current Zoo Passholders by the period of time the zoo was closed in relation to their expiry date and also added an additional gratuity month.

During the second and the third most recent closure of Colchester Zoo we offered to compensate Zoo Passholders, extending Zoo Passes to give back the time lost. In order to have received this extension you must have completed our online form. This was communicated via email, social media and the Colchester Zoo website.

Those who completed the form will have their additional time added and there is no need to contact us further.

To save costs we have not reprinted passes with a new date on but passes will be valid at the admission gates.

If you are unsure of your new expiry date, please visit the Colchester Zoo Membership Pass Portal, visit Guest Services upon entry or drop us an email and we will get back to you as soon as possible.

If you would like to offer further support and lend a helping hand you can do so via donating to the Colchester Zoo Operating Fund.

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