Information for Zoo Passholders

Can I visit the Zoo if I am a Passholder?

Passholders may visit WITHOUT the need to book.

Please be aware bookings may be reintroduced at any time.
*Should we reach our capacity a one in-one out system will put in place and entry cannot be guaranteed.

On arrival you must show your valid Zoo Pass otherwise access cannot be granted.

What happened to memberships whilst the Zoo was closed?

When the Zoo was closed for the initial lockdown in March 2020 all current passes were ‘frozen’ and upon reopening, unless requested otherwise, we extended all current Zoo Passholders by the period of time the zoo was closed in relation to their expiry date and also added an additional gratuity month.

During the second closure of Colchester Zoo we offered to compensate Zoo Passholders, extending Zoo Passes to give back the time lost. In order to have received this extension you must have completed our online form. This was communicated via email, social media and the Colchester Zoo website.

For our third, and we hope final closure, all Zoo Passes that were valid from the 1st December 2020 onwards, have been given an extension of 132 days, added on to your Zoo Pass expiry date. This includes 108 days of closure plus an additional 24 days due to tier restrictions imposed prior to closure in December.

To save costs we have not reprinted passes with a new date on but passes will be valid at the admission gates.

If you are unsure of your new expiry date, please visit the Colchester Zoo Membership Pass Portal, visit Guest Services upon entry or drop us an email and we will get back to you as soon as possible.

If you would like to offer further support and lend a helping hand you can do so via donating to the Colchester Zoo Operating Fund.

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