Visitor Information

Entry T&Cs

Please read the full entry terms & conditions ahead of your visit to Colchester Zoo. Further important information can be found below.

Guest with Disability Car Parking

Whilst development work takes place for our NEW admissions building our guest with disability parking spaces have been relocated and a member of staff will be available to direct visitors to this area on arrival. We apologise for any inconvenience caused but thank you for your understanding.

Roadworks – Expect Delays

Please also be aware that road improvements on the B1022 (Maldon Road) outside Colchester Zoo’s main entrance/exit have been scheduled by Essex Highways to begin on Monday 21st January 2019. We expect that this work may cause some delays on entering Colchester Zoo in particular on weekends so please bear this in mind when planning your journey to the zoo. The work taking place is to create a right hand turning into the zoo to assist with traffic flow following the increase in local traffic.

For more information on the work taking place please visit the Essex Highways website or contact them directly.

On Arrival 

Our ticket office is now located in the car park and entry into the park is via our new admissions building. If you already have tickets for entry please go straight to our admissions building and scan your tickets at the gates. Our staff will be on hand to help and guide you, please do not hesitate to ask a member of staff who are always happy to help. Read more here about our new admissions building.


Hippo and Vulture Valley Enclosure 
Monday 11th March we will be starting work on the extension of our Pygmy hippo’s indoor area at Kingdom of the Wild. The Pygmy hippos will still be visible in their indoor area whilst the works takes place. It is expected that the work will take approximately 2-3 weeks and whilst the work is taking place there will be minor disruptions in the Kingdom of the Wild building including no access to Vulture Valley. Read more here

We do apologise for any inconvenience caused but we thank you for your patience and understanding during this time.

Food at the Zoo:

The following outlets will be open during your visit, serving a variety of hot and cold drinks, sandwiches, snacks and main meals*:

Penguini’s restaurant
Southern Kitchen 
The Patisserie 
The Playa Patagonia Coffee Shop
Meerkat Hangout
Wrap Bar
Sausage Hut 
Ice Cream Parlour

*Please be aware that closing times can vary from those listed above and some of our smaller outlets listed may be closed during times of poor weather and low levels of demand

Zoo Pass Upgrade

Upgrade your admission ticket to a zoo pass during your visit today! If you think you’ll be visiting us more than twice this year then a Zoo Pass may be better value for you and your family. Stop by our Guest Services department today or click here for more information.

Please ensure you read our updated terms and conditions prior to purchasing your pass.

Lost Madagascar Express Road train:

Find out more about our Lost Madagascar Express Road Train here. Please stop by the station today for opening times of the road train.

School numbers today:


Supervision of Children

Unfortunately we are unable to allow admittance to children under the age of 16yrs without a full paying adult or adult passholder. Children under the age of 16yrs must be supervised by a responsible adult over the age of 16yrs at all times whilst inside the park. Unsupervised children will not be granted admission. 

During late night openings children under the age of 16yrs must be accompanied by a responsible adult/guardian aged 18yrs or over at all times whilst on the premises. Unaccompanied children under 16yrs will not be admitted.
Thank you for your cooperation and understanding.

Dogs at Colchester Zoo:

Colchester Zoo can only allow assistance dogs on site in the interest of the welfare of our animals and general safety. Dogs which are allowed are fully trained certified Registered Assistance Dogs. Any visits with Registered Assistance Dogs must be arranged at least 24 hours in advance. Find out more about visting with an assistance dog here. 

Colchester Zoo does not allow dogs to be left in cars, even with ventilation and water, anyone found leaving dogs in their car will not be granted admission. We take this very seriously and take our lead from the RSPCA –

Disabled Access:

Find out more about the disabled access Colchester Zoo offers including adult changing facilities, free admission for assistants, as well as our suggested easier route for wheelchair users here.
You can also download and view our accessibility map here.

Please read Colchester Zoo’s terms of entry ahead of your visit. 

Recent changes: Please be aware that any guest visiting with a disability will be required to purchase the relevant adult, senior or child admission ticket (online in advance or on entering the zoo). Colchester Zoo will then admit an assistant FREE of charge upon request when verification of disability is shown. CLICK HERE to find out more.

Emergency out of hours contact:

If you ugently require assistance outside of the zoo’s opening hours please call us on 01206 331292 and select option 1 or 4 – This number is to be used in an emergency ONLY.

Any enquiries regarding a booking, payment or other general information about an order or question about your visit should be made by calling 01206 331292 ext 227, 228, 230 or 235 from 9.30am until the zoo’s closing time. Our hours are available to view here. 

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