Ticket Refund Requests
If you wish to receive a refund for tickets purchased to visit during the Zoo’s closure please complete the form below.
You can request a full refund or alternatively donate some of your purchase to the Zoo’s Emergency Operating Fund.
All refunds, part or in full will be refunded to the account that you originally paid from. This will happen automatically within the next few weeks.
Every little helps and we thank you for any support you are able to give during this time to help us care for the animals here at Colchester Zoo.
These refund requests are only accepted for those with visits affected by the closure of Colchester Zoo due to the national lockdown. Any refund requests outside of this scope will not be accepted.