Terms & Conditions
We hope that you have a frightfully good time during The Trail of Terror event. There are just a few terms & conditions you need to be aware of before your visit.
Trail of Terror:
Please be aware that our standard entry t&cs also apply and that all T&Cs are subject to change without notice.
All tickets for this event are non-refundable.
COVID Secure Booking – Although tickets are non-refundable, in extreme circumstances, only where the zoo is forced to close, we will be in touch to see how we can assist you to visit us at another time.
From 5.00pm Colchester Zoo will close and day guests will leave the zoo. The Trail of Terror event will open at 6.30pm, for guests with an allocated time slot. All those wishing to take part will be required to pre-book their entry to this event online in advance, entry to our evening events cannot be purchased on the day.
Time slots for these events are available to book every 15 minutes from 6.30pm, the final entry slot may vary each evening depending on demand.
Children under 5yrs will not be admitted into the Zoo grounds during The Trail of Terror event, and the event is not recommended for children under the age of 12yrs. Parental discretion is advised. By purchasing tickets you are confirming you are not visiting with any under 5s in your group. Staff may ask you to leave without a refund should you attempt to visit with anyone under the age of 5yrs.
Under 16yrs must be accompanied by a responsible adult over 16 yrs at all times whilst in the park. Unaccompanied persons under 16 yrs will not be admitted.
Safety measures may be put in place for this event should Government Guidelines require, please keep checking back and we will update you on any measures we put in place which may affect your visit. We reserve the right to ask visitors to leave the event without a refund if safety measures implemented are not followed.
Please note that Tesco Day Entry Tokens, Zoo Passes, complimentary tickets, vouchers, or any other discounts are NOT valid for admission to The Trail of Terror. An admission ticket for this event will need to be purchased for each person who wishes to participate.
Smoking and vaping is strictly prohibited with the zoo grounds. Please only use our designated smoking area located outside of the zoo’s main entrance.
Admission to this event cannot be used to upgrade to a Zoo Pass. Our Guest Services office and The Outpost gift shop will also be closed during this event.
Once you have entered The Trail of Terror there will be no re-entry facility.
Admission to this event is non-refundable. Please bear this in mind when deciding if this event is suitable for everyone in your group.
During the Trail
The Trail of Terror consists of a marked route which you will be asked to follow, this is one way and you are not able to turn back. If you would like to see the animals of Colchester Zoo, The Trail of Terror is not the event for you and instead, we recommend joining us during the day.
Throughout The Trail of Terror there will be loud noises, sudden movements and special effects that may be too intense for some people and in particular children.
You will be passing through dimly lit areas, buildings and woodland type areas where sudden scares and unsettling encounters could happen at anytime and anywhere!
You may experience the following throughout your visit with the exception of ‘Safe Zones’ only:
- Fog and strobe effects
- Jolts and sudden movements
- Spiders and other creepy critters
- Loud noises
- Enclosed spaces
- Fire may also be used by our actors
- Uneven ground
Please Note: The photo point in the last Safe Zone by the main stage may also use special effects, with jolts and loud noises.
You are advised NOT to take part in the Trail of Terror if you:
- Are of a frail or nervous disposition
- An expectant mother
- Have medical conditions that may be affected e.g. Heart conditions, epilepsy, phobias etc
- Are under the age of 12 yrs of age.
Colchester Zoo’s car park is free of charge and staff will be on hand to direct you. Please be aware that due to the number of visitors for these events queuing may be necessary on arrival and on leaving the park so please do factor this in to arrive on time for your slot.
Colchester Zoo promotes a no-smoking policy. We ask all visitors not to smoke or vape inside the Zoo grounds.
Colchester Zoo management reserves the right to close all or any part of the event as necessary without prior notice.