Posted February 18, 2021 in News
Looking forward to date of reopening
Remaining positive during these challenging times has been very difficult for all at Colchester Zoo. Without the regular income from visitors the zoo’s aim has been simply to survive.
Despite being closed, the zoo still has over 10,000 animals to feed and during the winter the bills naturally increase due to more heating, electricity and additional indoor bedding as the animals are spending more time inside during the cold winter spell. Therefore, the monthly running costs of the zoo and to care for the animals remains just under half a million pounds!
The Zoo has been highly reliant on generous donations from the supportive community and we cannot express just how grateful we are for all the kindness we have received. Without this support the zoo would not be surviving and so it has been and continues to be vitally important.
It is thought that on reopening the zoo will have the same restrictions as before closure, if not more. Until we have clarification from the Government, we will not know for certain what the restrictions for reopening will be.
Colchester Zoo would like to reassure the community that the zoo will be a managed, safe and controlled-environment to visit after lockdown. The restricted capacity and pre-booking arrival slots will continue to help manage the number of people in the park each day. Therefore, the zoo will be an ideal attraction to come to and enjoy a safe day out to reunite with family and friends in a socially distanced environment with safety measures in place.
The Zoo will implement the choice for visitors to donate just £1 per ticket to its charity Action for the Wild when booking online for those who would like to support the zoo and its conservation work. If every visitor donates just £1 per ticket, we would be able to help conservation without taking from the zoo which in turn will help towards the zoo’s future.
Find out prices here.
We hope that by releasing tickets 2 days in advance it will avoid the high requests we receive to change and refund tickets as tickets are non-refundable and there is an admin fee to change dates. This will offer a fair opportunity for everyone to book & enjoy a safe visit
We will be lead by Government guidance but on reopening we will continue to have safety measures in place however it is the responsibility of visitors to ensure their own safety and others whilst in the park.
🐾 There will be a restriction on the number of visitors per day to ensure we can comply with social distancing measures.
🐾 All visitors, including passholders, must buy/reserve tickets in advance online to aid us with managing the capacity.
🐾 Tickets will be available online in times slots so that we can space out arrival times. This is based on 30-minute slots throughout the day (this refers to arrival time only).
🐾 Staff are receiving daily health checks before starting work and wearing the relevant PPE. Staff have also receive additional training.
🐾 Thorough and regular deep cleaning and disinfecting is being carried out across the zoo throughout the day.
🐾 Following Government Guidance in England, face coverings MUST be worn in ALL indoor buildings. This includes but is not limited to our Gift Shop, Guest Services, Catering Outlets, Indoor viewing areas and toilets. To read the full updated Government guidance for the public on wearing face coverings please click here. NB: Upon our initial reopening indoor viewing areas will be closed according to Government restrictions.
🐾 We kindly ask all visitors to bring their own PPE including face coverings and follow personal hygiene regimes during their visit including washing hands regularly.
🐾 Hand sanitiser stations are located throughout the park but we ask visitors to wash their hands regularly.
🐾 We are encouraging visitors to use contactless payment whenever possible and kindly ask that cash is only used as a last resort. With the contactless limit being increased to £45.00 there should be limited need for pin entry. Our cash machine and cash back will not be available on the day of your visit.
🐾 Our indoor children’s play area remains closed. Face painting also remains closed until further notice.
🐾 Food and dining options are limited and will be take away only upon initial reopening in relation to Government restrictions. All food at Colchester Zoo is freshly prepared on site by staff who will be in relevant PPE with their health checked daily so you can trust the food that you consume on a day out with us.
🐾 Toilet facilities are available throughout the zoo but limited as we focus on keeping the open areas more thoroughly disinfected.
🐾 Our daily public keeper talks and feeds will not take place until further notice in order to prevent crowding. You can listen to some audio talks via our App.
Whilst we will continue to do all we can to enable visitors to have a safe and enjoyable visit, it is the responsibility of our visitors to ensure they follow the guidelines to ensure their safety and others around them. Together we can ensure the zoo remains a safe place to visit for everyone.