Information & FAQs
Please find answers to your frequently asked questions and queries below.
Any enquiries regarding a booking, payment or other general information about an order or question about your visit should be made by calling 01206 331292 ext 461 from 9.30am until the zoo’s closing time. Our hours are available to view here.
Tesco Reward Partner Codes.
Simply turn up on the day you would like to use your Tesco Reward Partner Codes and head towards our signed Ticket Office. A member of our team will then be able to process your codes into entry tickets. Please ensure that you bring with you your Tesco Reward Partner Codes and not the order confirmation email. Those who turn up without their Tesco Reward Partner Codes will either have to pay in full for admission or will be turned away. Find out more here.
Three wheeled trikes are allowed into Colchester Zoo only on the condition that parents or guardians use the trike as if it were a buggy and do not allow the child to propel themselves. Visitors who wish to bring in a trike agree that they use it at their own risk and take full responsibility steering it. Colchester Zoo is not liable for any damage or injury.
We are unable to offer any compensation to those who attempt to enter on these tickets so please do not purchase them. Only tickets purchased from official third party companies and Colchester Zoo are valid for admission. Anyone found to be selling Colchester Zoo tickets online will have their tickets immediately cancelled, further action may also be taken against passholders found to be selling complimentary tickets.
During late night openings children under the age of 16yrs must be accompanied by a responsible adult/guardian at all times whilst on the premises. Unaccompanied children under 16yrs will not be admitted.
Thank you for your cooperation and understanding.
If you are in any way vulnerable, it is your responsibility to make the right choice for yourself and think of others around you.
We strongly advise all visitors riding the Lost Madagascar Train and entering the Lemur Walkthrough to wear a face mask for the safety of the animals and visitors.
Please only use our designated smoking area located outside of the zoo’s main entrance.
Please be aware that if you do choose to leave the zoo to use the designated area outside of the zoo you will need to collect a re-entry wristband upon exiting through our main shop.
Thank you for your understanding and cooperation.
Please read Colchester Zoo’s terms of entry ahead of your visit.
Tickets: Please be aware that any guest visiting with a disability will be required to purchase the relevant adult, senior or child admission ticket (online in advance). Colchester Zoo will then admit an assistant FREE of charge upon request when verification of disability is shown.
Due to the steep hills you are allowed to use your own an electric scooter, however visitors who wish to do so, agree that they use this at their own risk and take full responsibility for its correct use. Colchester Zoo is not liable for any damage or injury. You can download our Easier Route map here.
Charity Fundraising Request
In order to process all requests for fundraising donations, we kindly ask that you complete our Charity Fundraising Request Form and email it to firstname.lastname@example.org where your application will submitted for consideration.
Please give a minimum of 4 week’s notice prior to your fundraising event for your application to be considered.
Zoo Pass Enquiries
Please ensure you read our updated terms and conditions prior to purchasing your pass.
Zoo Keeper and Experience Enquiries
Job and Work Experience Enquiries
Need more help?
If you still have a question please feel free to get in touch with our team at email@example.com and we will do our best to answer your query as soon as possible but we do ask for your patience and understanding for any delays experienced.