Animal Experiences

We want everyone to have the opportunity to take part in fantastic animal experiences and will do all we can to make that possible.
 
However, we do need your understanding that in some situations, and depending upon the specific needs of the guest, the species of animal and the accessibility of the animal exhibit, it may not be possible to make reasonable adjustments. If we are unable to provide a safe and enjoyable experience with the species you would prefer, we may be able to suggest alternatives.
 
To ensure smooth and safe experiences we ask you to contact us BEFORE booking so we can plan with you. This is important because if you do not let us know your needs prior to booking and then arrive for the experience we may have to decline your visit if we assess that it is unsafe for you, our staff or animals. We want to avoid that disappointment for everyone concerned, not least because experiences, once booked, cannot be refunded.
 
If you, or someone you support has specific needs and their need for assistance can be verified then please email Customer Engagement to discuss what may be possible for each of the experiences.