Accessibility Information

Any guest with a disability will be required to purchase the relevant adult, child or senior admission ticket, online in advance to enter the zoo. Colchester Zoo will then admit an assistant FREE of charge, upon request when verification of disability is shown.
 
Verification could be in the form of a blue badge, a letter from a recognised authority, a Nimbus Card, or a bank statement confirming the customer is in receipt of PIP. These options must be supported by photo ID. Please note that Max Cards are not accepted. Once verification has been received, an assistant ticket will be processed and the assistant will be able to enter FREE of charge with the Guest with disability.

You can also add an assistant ticket when booking online at the time of purchase.

Click here for admission ticket information. 
Any guest with a disability will be required to purchase the relevant adult, child or senior Zoo Pass.

If you require assistance during your visits to Colchester Zoo you will be asked to show verification of disability when your Zoo Pass is processed allowing you to have an assistant visit with you FREE of charge each time you wish to visit with your valid Zoo Pass.

Please be aware that an assistant is only admitted entry free of charge to upon request.

Click here for Gold Pass prices
Manual wheelchair, mobility scooter and pushchair hire is available – please click here for more information.

Due to the steep hills you are allowed to use an electric scooter at your own risk however you will be required to sign a disclaimer at the zoo entrance and be sure to follow the Easier Route. You can download our Easier Route map here.
We have a suggested Easier Route marked with green arrows on the ground to ensure you don’t miss anything! This is aimed at those with pushchairs, mobility scooters and wheelchairs as it avoids steeper hills but not all within the zoo. You can download our Easier Route map here.
Toilets for those with disability:
All sets of toilets around Colchester Zoo and at our cafes have toilet facilities for those with disability.

Changing Places Facility:
A registered Changing Places changing facility is available for those with additional needs at the toilet facilities near the meerkat enclosure.

The key features of a Changing Places facility are:
– It can be accessed using a radar key
– A height adjustable changing bench
– Ceiling track hoist (a sling is NOT provided and will need to be brought with you on your visit)
– Space for more than one assistant

This facility is intended for radar key holders only. If you do not have a key and require use of this facility please ask a member of staff at the Meerkat Hangout catering facility or Guest Services for assistance. 

For the full terms and conditions of using this facility please click here. For more information on Changing Places please visit www.changing-places.org
Visual Social Story
We have produced an online, downloadable visual social story (click here and it will open in a new window). This has been designed with the intent of helping caregivers of individuals with autism and other specific needs to make the most of a visit to Colchester Zoo. It can, however, be utilised by anyone.

Sensory Exploration Trail
We have produced two downloadable sensory trails designed to help you explore the zoo. There is a longer version which includes exploration around the entire zoo (click here and the long sensory trail will open in a new window). There is also a shorter version which focuses just on exploring the Familiar Friends farm section of the zoo (click here and the short sensory trial will open in a new window).
Although we love dogs, unfortunately we can only allow assistance dogs on site, in the interest of the welfare of our animals and general safety.

Click here to view our full Code of Conduct for visits with Assistance Dogs.

You can also view our Accessibility dog map here which shows this suggested route.

Colchester Zoo does not allow dogs to be left in cars, even with ventilation and water. Anyone found leaving dogs in their car will not be granted admission.
We take this very seriously and take our lead from the RSPCA
* There is audio information around the park for the visually impaired.

* The Entrance Kiosks and Guest Services are fitted with an induction loop hearing system. Please advise a member of staff and switch your hearing aid to T.

* All commercial staff have a pad and pen with them to be able to assist with communicating with deaf people and the very hard of hearing. Please indicate to staff if you would like to use this option.
* Parking areas for those with disability are available for Blue Badge holders at the zoo’s car parks close to the entrance. Blue Badges must be properly displayed on the dashboard of the vehicle with the side showing the wheelchair symbol facing forward.

* Double and Triple pushchairs: Please note that some users of some double and triple pushchairs may experience problems in accessing some of our standard single doorways.

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