We hope our Magic of Christmas events add a sparkle of Magic to your festivities.

Our Magic of Christmas events take place on the 4th & 5th, 11th & 12th, 18th – 24th December 2021.

There are just a few terms and conditions you need to be aware of before you visit. 

1. Entry to Magic of Christmas events & Christmas Starlight Nights is included in the cost general admission/Zoo Passes except for the Santa Experience and the Elves’ Workshop.

2. Any child (aged between 3 – 15yrs) who wishes to journey through the Santa Experience and receive a gift requires a Santa Experience ticket (£10.00).

3. Child Zoo Passholders, complimentary ticket holders (including adopters and children attending animal experiences) who would like to journey through the Santa Experience MUST also purchase a Santa Experience ticket at an additional cost of £10.00 per child.

4. Children under 3 years may enter the Santa Experience free of charge, when accompanying an older sibling; however, if you would like them to receive a gift, a Santa Experience Ticket MUST be purchased for £10.00 per child.

5. The Santa Experience Tickets for children are valid for one entry ONLY and are not available for adults to purchase or use. 

6. Santa Experience Tickets can be purchased online in advance ONLY and a date and time slot must be chosen at the time of purchase.

7. Santa Experience tickets are non-refundable and not exchangeable.

8. If you decide to upgrade a child’s admission ticket to a Zoo Pass on the day of your visit, the Santa Experience cost is not included in the upgrade price of the Child’s Zoo Pass.

9. The gift received from the Santa Experience cannot be replaced or exchanged if they are lost, unwanted or broken. (This does not affect your statutory rights). We do make every possible effort to ensure that the gift from Santa is suitable for all children.

10. All gifts are subject to availability and supply chains. An alternative gift may be provided.

11. We are not able to admit anyone to The Santa Experience outside of their chosen time slot, this is due to a maximum capacity set per time slot.

12. Some queuing is inevitable for Magic of Christmas Events, in particular on the dates closest to Christmas from 21st – 24th December.

13. During Christmas Starlight Nights animal viewing cannot be guaranteed after dark. Parts of the zoo will be closed during these nights, including, but not limited to, Feathers of the Forest, Australian Rainbows, Lost Madagascar Walkthrough and Lost Madagascar Bridge.

14. Smoking is not permitted within the park.

17. Full terms and conditions of entry apply.

• Terms and conditions correct at time of publishing and may be altered at any time. (November 2021)

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